Providing great customer service through people and technology

Building and Facilities News is incredibly pleased to announce that MSL Property Care Services have been named as the Property Maintenance Company of the Year due to their extensive and dedicated maintenance and compliance services.

MSL Property Care Services was first established back in February 2008. Headed by Managing Director Jeremy Harrison and Operations Director Andy Thomson, backed by a strong management team, the company has developed over the past 10 years and have since garnered themselves a reputation as being one of the most reliable and effective property maintenance providers available today. Based in Halifax, West Yorkshire, the company operates across the whole of the UK, Ireland and even areas of mainland Europe.

Jeremy Harrison, Managing Director holding the Company of the Year Award

MSL specialise in providing a range of services including reactive maintenance, planned maintenance and compliance. When it comes to compliance, clients turn to MSL for peace of mind ensuring that they are keeping up to date with legislation. As regulations change and transform, MSL are always on hand to help clients maintain up-to-date compliance records and manage their planned maintenance, whether it regards electrics, fire, gas, water, asbestos, air conditioning or more, and ensure customers are meeting their statutory compliance obligations. Not only does this ensure the client is protected legally, but it also affords them significant time and cost savings.

MSL are indeed one of the top choices for compliance. Offering a one stop shop for compliance, clients are provided with their own secure web portal, through which they can view the service profiles, visit frequencies and view their overall compliance status whether by compliance discipline or by property. For ease of use, reports and certificates can also be downloaded anytime.

MSL Property Care Services Team presenting the Award

As for MSL’s reactive services, these cover all trades, including electrical, plumbing, carpentry, roofing, locksmiths and drainage. One of the best things about MSL is that they can respond within 2 hours for business critical issues and offer up to a 5 day response for non-urgent works. Better yet, MSL work only to the strictest standards of quality and health & safety and have achieved ISO 9001, 14001 and OHSAS 18001 accreditations.

Their robust facilities management services broach energy, lighting, security, hygiene and much more. Regarding energy and lighting, MSL have extensive experience in designing, supplying and installing new energy saving lighting systems whether it be for commercial, industrial or retail sectors.

MSL offer their services principally to many well-known high street brands including William Hill, Café Nero, Pets at Home, Specsavers and Zara. The charities sector is also an important source of customers including British Heart Foundation, Age UK, Scope, Sense and Oxfam.

We spoke to Jeremy Harrison, of MSL, who explained, “Our service incorporates a 24/7 helpdesk manned by maintenance trained staff. Plus, each customer has a dedicated advisor that gives a personal service with continuity from start to finish of a job. We provide full transparency of service through our customer web portal which enables customers to track the progress of works, generate management information reports. This enables customers to know how they are spending their maintenance budget and how we, MSL, are performing.”

Supporting all their activities is their in-house developed web-based inSYNC integrated FM system.

This comprises a suite of facilities management tools including a site portal, customer management portal, customer wallboard, supplier portal and a service delivery App. The site portal allows users to log job and quote requests online, track work and add notes, view the properties compliance status and much more. With its innovative supplier portal, users can easily prioritise different projects, add ETAs, upload work photos, and keep up to date on health and safety. Most unique is the Wallboard which displays a live view of real time works, as well as pointing out high-priority and critical works. The live integration between modules provides total transparency of activity and communication from individual site to head office.

Their helpdesk even came out on top in the Service Provider category for ‘The Top 50 Companies for Customer Service Awards 2015.’ Celebrating their 10th Anniversary in 2018, MSL have big plans to look forward to. These include expanding their presence within the UK, Ireland and Europe and continuing to strive to be one of the best companies to work for. MSL are already on the road to achieving this, having been recognised by Best Companies as a ‘Good Company to Work For’ in 2017 they have gone a step further in 2018 to earn a star as being a ‘Very Good Company’ to work for. MSL are also working on an exciting charity project to celebrate their anniversary, aiming to raise £10,000 for charity. As part of this, the company have already held events for Overgate Hospice, McMillan Coffee Morning, BHF Bag It Beat It and Children in Need.

To find out more information on MSL Property Care Services, or to get in contact with the company, please see the details provided below.

T +44 (0)333 123 4450